FAQ

Frequently Asked Questions

Short answers for the questions we get most. Full details are on Shipping & Returns and Payment Methods.

Ordering & age

Do I have to be 19 to shop?
Yes. You must be at least 19 to use this website or buy from us, in store or online.

Will my package need ID?
Yes. Every online order ships with age verification. The carrier may ask for government-issued photo ID that matches the name on the order. Parcels are not left unattended.

What if nobody is home or ID is refused?
If the parcel comes back because age verification failed, or no eligible adult was there to accept it, no refund is issued — including shipping.

Shipping

How fast do you ship?
Allow 1–2 business days for us to process and hand the order to the carrier. Weekend and holiday orders go out the next business day. Transit after that depends on destination and the carrier.

Do you ship outside Canada?

Yes, we ship internationally where the carrier and destination allow. You are responsible for checking local laws and import rules. Duties, taxes, and customs delays are yours. A customs hold or seizure is not grounds for a refund.

When does shipping start on an e-Transfer order?
Not until we confirm the funds. After that, the usual 1–2 business day processing window applies.

Can I change my address after I order?
Email us right away with your order number. If the parcel has not left the shop we will try to update it. We are not responsible for an address entered incorrectly at checkout.

Payment

What do you accept online?
Interac e-Transfer and credit cards through Moneris. No cash by mail, cheques, crypto, or other stores’ gift cards.

Where do I send an e-Transfer?
payments@thesmokehutpa.ca — include your order number in the message. Unpaid e-Transfer orders may be cancelled after 24 hours.

Is card checkout secure?
Cards are processed by Moneris. We do not store full card numbers on our systems.

Returns, defects & warranty

Can I return or exchange an item?
All sales are final, except as noted below. If we packed the wrong item, contact us first.

What if my vaporizer arrives dead on arrival?
Email thesmokehutpa@gmail.com with your order number, a short description, and a photo or video. Do not send it back until we reply. This covers arrival defects only — not wear, later damage, or change of mind.

Who handles the warranty?
The product manufacturer, unless we agreed otherwise in writing for that order.

Store

Where are you and when are you open?
239A 13th Street East, Prince Albert, SK S6V 1C8
Monday–Saturday 11:00 am – 7:00 pm · Sunday 12:00 pm – 5:00 pm
306-764-1994

Can I pick up an online order?
Ask when you order, or email the order number. Pickup still requires the purchaser to be 19+ with valid ID.

Do you do wholesale?

Yes. The Smoke Hut supplies wholesale glass bongs, dab rigs, hand pipes, accessories, and other smoke-shop staples to licensed retailers. Orders ship from our warehouse in Prince Albert, Saskatchewan. Open a dealer account at wholesale.thesmokehutpa.ca.

Still need help?
Payments: payments@thesmokehutpa.ca